HC
CUSTOMER CARE

Frequently Asked Questions

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Common Questions

How do i order?

Ordering from HONEYCOLOR is simple. If you know what you are looking for, use the links on top navigation bar. You can also search the item key words from the search column located on top left of the page. Once you have found an item, select the quantity you wish to purchase and use the 'ADD TO CART' button. Then, review the items in your shopping cart and click on "PROCEED TO CHECKOUT" to complete your order with payment.

Do I need an account to place an order?

For your convenience to keep track of your order and also enjoy the rewards program we offer, you are required to register an account with us.

How do I change currency?

You are currently viewing the International version of our website so you will be billed in United States Dollar (USD). If you are a customer whose credit/debit card is not denominated in United States Dollars (USD), the final price will be calculated in accordance with the applicable exchange rate on the day your card company process the transaction.

Can I add items to an existing order?

It is not possible to combine orders or add items to an existing order once payment is submitted. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

How do I change shipping address of my order?

For any changes of shipping address, please contact us here.

We are unable to redirect an order to another shipping address if your request submitted to us after 48 hours from your order date/time or your order has been dispatched. Please note changing your default shipping address in "Account" will not reflect in your recently made order.

Are your contact lenses safe to use?

Our contact lenses are certified by FDA, KFDA, ISO 13485 and CE certifications. All of the lenses are manufactured by reputable contact lens manufacturers and tested by our product development team. Having said so, it is also important to follow proper wear and care guide, get a regular eye exam for maintaining good eye health. Please refer instructions for use for more details.

Do you deliver to PO Box address?

We are unable to deliver to Post Office boxes except the following countries: - Bahrain - Qatar - Saudi Arabia - United Arab Emirates

Do I need a valid prescription to order Plano (0.00) contact lenses?

If you're in the U.S, you need a valid prescription written by eye care practitioner when buying contact lens online, this includes plano (0.00) contact lenses. It's advisable to get an eye examination for proper lens fitting before purchase even if you have perfect vision.

What does -0.00 (Plano) means? Do you carry Hyperopia (+) contact lenses?

Plano (0.00) means non-prescription contact lenses. We only carry Plano (0.00), Myopia/ Nearsigtedness (-0.75 to -10.00), and Toric/Astigmatism Lenses. At the moment, we do not carry Hyperopia (+) contact lenses for farsightedness.