HC

Orders & Returns

Order Cancellation

Cancelling an order is possible if you contact us within 24 hours from your order date/time. Please note that order cancellation is not possible for order that has been dispatched. Should the cancellation is compulsory, the request will be treated as Return. A cancellation penalty charge will be levied which is 15% of your purchase amount and shipping fee is non-refundable.

Goods Availability

As part of our order fulfillment process, we verify the goods availability of an order before process for shipping. If an item is out of stock, our customer service will contact you through email or may, in our sole discretion, cancel the out of stock item and dispatch the rest of your order if no instruction received from customers within a reasonable time frame. Although we update goods availability...

Returns & Exchange

Any return or exchange of items can only be made within 30 days from the order received date. Free items cannot be returned or exchanged. No refunds available for items that fall on this category. All returned items must be in unopened/original condition, with original packaging or else it will be rejected upon receiving. HONEYCOLOR will not accept any returned items without an valid Return ...

Faulty/Defect Goods

Goods are classified as faulty/defect if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be faulty/defect. Where possible, we will offer a replacement as compensation. Please be aware that we can only replace it for the ...

Receiving a refund

All refunds are issued based on the payment method used at the time of purchase. There will be a 15% cancellation charge and shipping cost is non-refundable for items returned due to: - Order cancellation for order that has been dispatched - Shipment return as a result of unclaimed by customer - Shipment return as a result of wrong shipping information provided by customer Refund usually...