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CUSTOMER CARE

Frequently Asked Questions

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Shipping & Delivery

International Delivery Times & Costs

Select your shipping destination from the list of countries below to display the available options, transit times and charges.


Shipping OptionsDelivery TimeCost
*There're circumstances which can affect the transit time of international shipments shipped via Standard Shipping: Customs Clearance delay, Carrier's transport conditions, Bad weather conditions, High volume of mail traffic

Important Information

Orders are ship from our warehouses in Singapore and Malaysia. Order processing time is min. 48 hours during week days and up to 72 hours during weekend. However, we will try our best to dispatch all orders receive during week days within 24 hours.

Please note that order processing time can take longer during our sale periods or if an item you ordered is out of stock.

Orders are processed Monday - Friday from 9am - 6.00pm (GMT+8). Orders placed on Friday, Saturday, Sunday (GMT+8) will be processed on the following Monday.

Wrong Shipping Address

For any changes of shipping address, please contact us here. We are unable to redirect an order to another shipping address if your request submitted to us after 48 hours from your order date/time or your order has been dispatched. Please note changing your default shipping address in "Account" will not update the shipping address in your recently made order.

Post Office boxes (PO Box) & Freight Forwarding?

We are unable to deliver to Post Office boxes (PO Box) except the following countries: - Bahrain - Qatar - Saudi Arabia - United Arab Emirates We also do not deliver by forwarding service.

Does HONEYCOLOR ship to multiple addresses?

You may only ship to one address per order. If you wish to send items to multiple addresses, you will need to place separate orders for each address.

Do you offer same day delivery?

We understand your needs and precious time. However, having our warehouse located in Malaysia, the shortest delivery time for Express Shipping is : 2-3 working days (Asia countries), and 3-4 working days (North America, Europe and Rest of world) Please note that order processing time is between 9am - 6pm (Monday to Friday, GMT +8).

Free Shipping

We have an on-going offer which is Free Express Shipping for orders over $100 USD. We also runs Free Standard Shipping promotions from time to time. To be notified by email, simply sign up our newsletter. Please note that free shipping will be applied to your order at checkout page.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from HONEYCOLOR to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package. Please note that we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered with No Signature Required (NSR).

Where is my order?

We aim to dispatch all orders within 48 hours (Monday - Friday). Estimated delivery times are to be used as a guide only and commence from the date of dispatch, HONEYCOLOR is not responsible for any delays caused by destination customs clearance processes. Once your order has been dispatched, you will receive email confirmation of your shipping details with a tracking number. You may also sign in to "My Account" to view and track the status of your order.

Tracking your shipment

Order dispatched by Standard Shipping is not immediately traceable, please allow 2-3 working days for your country local postal service to update the status in their system. Please note that most of the countries local postal services do not provide detailed online tracking information for packages dispatched by Standard Shipping. To track your order, please sign in to your account here.

Shipment lost in transit

We guarantee that you will receive what you have paid for. If your order is lost in transit, please contact us here. We will get in touch with our shipping partners to verify your shipment status and proceed with appropriate actions.

Duties & Taxes

Prices on our site are exclude taxes and delivery costs. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties, if accessed, will be billed to recipient by our shipping partners upon delivery. When ordering from HONEYCOLOR, customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and HONEYCOLOR cannot make any guarantees as to whether or not shipments will be subject to customs-related fees.