Shipping & Delivery
|Shipping Options||Delivery Time||Cost|
Orders are processed Monday - Friday from 9am - 6.00pm GMT+8 (Malaysia Time). Orders placed on Friday, Saturday, Sunday GMT+8 (Malaysia Time) will be processed Monday GMT+8 (Malaysia Time).
Canada Post has permanently suspended online tracking for all inbound international registered items, the tracking information for standard shipping will only available on origin post website.
Orders shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF).
Orders shipped to Saudi Arabia require a copy of your Saudi National ID or valid resident permit (Iqama).
We are unable to ship orders to Russia by Express Shipping due to Russian customs policies.
We are unable to redirect an order to another shipping address if your request submitted to us after 48 hours from your order date/time or your order has been dispatched. Please note changing your default shipping address in "Account" will not update the shipping address in your recently made order.
- Saudi Arabia
- United Arab Emirates
We also do not deliver by forwarding service.
2-3 working days (Asia countries), and
3-4 working days (North America, Europe and Rest of world)
Please note that order processing time is between 9am - 6pm (Monday to Friday, GMT +8).
We also runs Free Standard Shipping promotions from time to time. To be notified by email, simply sign up our newsletter. Please note that free shipping will be applied to your order at checkout page.
If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.
Please note that we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered with No Signature Required (NSR).
Once your order has been dispatched, you will receive email confirmation of your shipping details with a tracking number. You may also sign in to "My Account" to view and track the status of your order.
To track your order, please sign in to your account here.
In the event if an order has been dispatched, your cancellation will be treated as a RETURN, cancellation fee of 15% will be charged and shipping fee is non-refundable. The refund only will be issued after we received your return order and all return fee will be at customer's expense.
We will get in touch with our shipping partners to verify your shipment status and proceed with appropriate actions.
Orders & Returns
Please note that order cancellation is not possible for order that has been dispatched. Should the cancellation is compulsory, the request will be treated as Return. A cancellation penalty charge will be levied which is 15% of your purchase amount and shipping fee is non-refundable.
If an item is out of stock, our customer service will contact you through email or may, in our sole discretion, cancel the out of stock item and dispatch the rest of your order if no instruction received from customers within a reasonable time frame.
Although we update goods availability daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order does not guarantee that the items you ordered will be available.
Free items cannot be returned or exchanged. No refunds available for items that fall on this category.
All returned items must be in unopened/original condition, with original packaging or else it will be rejected upon receiving. HONEYCOLOR will not accept any returned items without an valid Return Authorization. Please contact us prior to return.
We do not accept return or exchange due to:
- Dissatisfaction on color preferences
- Items not in original condition or have been opened for use
Any extra charges incurred in an exchange or return (ex.shipping cost, duties and taxes) shall be borne by customer. This includes the requirement to pay the additional re-shipping fee. We will exchange items that has returned to us within 7 days from received date and subject to availability of the item.
For contact lenses, we can only offer exchange of the same item. If you wish to exchange your items for alternative color/design/style, we suggest that you return it at your own cost for refund and make a new purchase of new items. All exchanges are based on stock availability. Shipping fee for exchange is applicable.
How to pack return items?
Pack the items securely in original packaging, if possible. If you have discarded the original packaging, you can pack the items by your own method or contact us for assistance, we will guide you through the process. Customers are recommended to use delivery service with a tracking system to return the items.
For any questions, please contact us at firstname.lastname@example.org
Where possible, we will offer a replacement as compensation. Please be aware that we can only replace it for the same item once per order, subject to availability. You will receive a full refund if the item cannot be replaced. Replacement will be shipped via your original shipping method.
For complaint on faulty/defect goods, please contact us here.
There will be a 15% cancellation charge and shipping cost is non-refundable for items returned due to:
- Order cancellation for order that has been dispatched
- Shipment return as a result of unclaimed by customer
- Shipment return as a result of wrong shipping information provided by customer
Refund usually takes 5-7 working days to show on your account due to varying processing times between payment providers.
If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your card issuer/bank for more information.
All refunds will be made in US Dollar, we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.
Please ensure there are sufficient funds in your account.
Card not permitted to use.
Many banks do not allow Gift Card to be used for International online purchases.
Many banks block International online purchases for security reason.
If your purchase is refused, please contact your card issuer/bank to ensure they are not blocking your purchase on our website.
For MasterCard and Visa credit/debit cards, you can find this 3-digit value on the back of your card.
In compliance with PCI Data Security Standard, we will never store your credit card CVV code anywhere and it is discarded immediately after payment authorization, whether successful or failed, at the checkout.
Once an order is dispatched, we will send shipment confirmation email with tracking number. You may also sign in to "My Account" to view and track the status of your order.
If you're in the U.S, you are required to provide us a copy of your valid prescription OR your eye doctor's name and phone number and allow us to contact them to verify the validity of your prescription.
The verification process takes 12 hours and if no response received from your eye doctor, your prescription will be assumed as valid and your order will be processed and shipped.
We are unable to redirect an order to another shipping address if your request submitted to us after 48 hours from your order date/time or your order has been dispatched. Please note changing your default shipping address in "Account" will not reflect in your recently made order.
- Saudi Arabia
- United Arab Emirates
Your personal and credit card information will be processed by the latest SSL encryption technology as giving confidence to our customers while shop with us is our priority concern.
Please note that refunds can take up to 5-7 working days to show on your account due to varying processing times between payment providers.
All refunds will be made in USD and we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.
For every $1.00 USD spent at HONEYCOLOR you will earn 1 reward point. Your reward points will expire in 365 days.
Please note that we reserve the right to make changes to the above rate at any time without prior notice
Write a Product review
Write a review and rate on any product, you will earn 20 reward points for every approved product reviews. Your Review must meet all of the following conditions:
- Your Reviews must be original and should not duplicate content already published.
- Your Reviews must not less than 10 words.
Share us on Facebook / Instagram
Take a selfie wearing our color contact lenses (tell everyone what you wear) or show off your purchase (eg. our product packaging) in a creative way. You will earn 50 reward points for every qualified posts. Click for more details
Maximum reward points allowed for a purchase is 1000 points or $50 USD.
Each 20 Reward point(s) can be redeemed for $1.00
Each $1.00 spent will earn 1 Reward point
- Reward Points can only be collected and used with online purchases at HONEYCOLOR
- Reward Points are non-refundable and non-transferable
- Reward Points are non-exchangeable for cash under any circumstances
- Shipping fees is excluded when calculating the amount of points earned
- Reward Points can not be applied together with Discount Coupon at checkout
Please note that we reserve the right to make changes to this policy at any time without prior notice or liability.
For any queries regarding our Rewards Program, please contact us here.
Send us a message
Have questions or comments? Drop us a line and share your thoughts with us!