Soul Brown

Orders with in-stock items are processed and shipped within 24 hours in normal business days (Mon-Fri), except on weekends and public holidays when courier services are unavailable. See our shipping calendar.

Please note that this processing time may be affected if an item in your order is out of stock or on backorder.

The delivery time thereafter depends on the shipping method chosen and the destination address.

Yes, you will! We offer a guaranteed delivery service to ensure that your order reaches you.

In the rare event that your shipment goes missing, we will reship the items to you at no additional cost. Shop with peace of mind knowing that we have got you covered.

Once your order is shipped, you will receive a tracking number via email which you can use to track your order on carrier's website.

If you are having problem in tracking your shipment, please contact us for assistance.

Most orders are delivered within 3 to 15 business days (exclude carrier's non-working days), depending on the shipping method chosen and destination address.

You can track your order status by login to your account or contact us for assistance.

Please note that the delivery time estimate excludes carrier's non-working days and is subject to delay due to certain factors like:

• weather conditions
• slow customs clearance
• incorrect address
• transportation issues
• public holidays

We apologize for the inconvenience.

Please contact our customer service within 7 days of receiving your order to arrange for a replacement or refund.

Your satisfaction is important to us, and we are happy to assist you in any way we can.