Prescription Verification

Contact Lens Prescription Verification FAQs

Q1: What is contact lens prescription verification?

Contact lens prescription verification is the process of confirming that the contact lens prescription provided by a customer matches the one issued by their eye care professional. It ensures that customers receive the correct lenses for their vision needs, as well as adheres to legal requirements and promotes eye health.

Q2: Why is prescription verification necessary?

Prescription verification is necessary to ensure customers receive the correct contact lenses according to their prescription. It helps prevent issues such as eye strain, discomfort, or improper vision correction. Additionally, it is required by law in many countries to ensure the safe and accurate distribution of contact lenses.

Q3: How do I submit my contact lens prescription for verification?

You can submit your contact lens prescription for verification by:

  • Uploading a scanned or digital copy of your prescription during the checkout process.
  • Providing your eye care professional's contact information so our team can directly verify your prescription with them.
  • Emailing a copy of your prescription to our customer service team.

Q4: How long does the prescription verification process take?

The prescription verification process typically takes 24-48 hours. However, the duration may vary depending on the availability of your eye care professional and the responsiveness of their office.

Q5: Can I order contact lenses without a valid prescription?

No, a valid prescription is required to order contact lenses. This is to ensure that you receive the correct lenses for your vision needs and comply with legal requirements.

Q6: What information should be included in my contact lens prescription?

A contact lens prescription should include the following information:

  • Your name and the date of your eye examination.
  • The prescribing eye care professional's name and contact information.
  • The expiration date of the prescription.
  • The brand, type, and material of the contact lenses.
  • Measurements for each eye, such as base curve, diameter, and power.

Q7: What if my prescription has expired?

If your prescription has expired, you will need to schedule a new eye examination with your eye care professional to obtain an updated prescription before ordering contact lenses.

Q8: Can I use my eyeglasses prescription to order contact lenses?

No, eyeglasses and contact lens prescriptions are different. While they may have some similar measurements, contact lens prescriptions include additional information specific to contact lens fitting. You must obtain a separate contact lens prescription from your eye care professional.

Q9: Can I cancel or modify my order after submitting it for prescription verification?

If you need to cancel or modify your order after submitting it for prescription verification, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.

Q10: What happens if my prescription cannot be verified?

If our team is unable to verify your prescription, we will contact you to obtain additional information or a new prescription. Your order may be delayed or canceled if we cannot confirm your prescription details.

If you have any further questions or concerns about contact lens prescription verification, please do not hesitate to contact our customer service team for assistance.


    • Mastercard
    • Visa


    Forgot your password?

    Don't have an account yet?
    Create account