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Terms and Refund policy

Terms and Refund Policy
Last updated: 2 December 2024

Thank you for shopping at Honeycolor.com. These Terms and Refund Policy govern your use of our website and outline the terms and conditions for making purchases, as well as our refund policy. By accessing or using our website, you agree to be bound by these terms and conditions.

1. Payment

1.1. We accept payments through secure payment methods, all payments will be processed in the currency specified during the checkout process.

1.2. By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the information provided is accurate, complete, and current. You agree to promptly update your account and payment information, if necessary.

2. Orders

2.1. All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion for any reason, including but not limited to product availability, errors in pricing or product information, or fraudulent activity.

2.2. Once you place an order, you will receive an order confirmation email with details of your purchase. This email is an acknowledgment of receipt and does not constitute acceptance of your order. Acceptance of your order will occur when we dispatch the products to you.

2.3. For items marked as Pre-Order Only, you may place an order in advance for products that are not yet available for immediate shipping. Payment will be processed at the time of the preorder. Estimated shipping dates will be provided, but please note that these dates are subject to change. By placing a preorder, you agree to wait for the product's availability and understand that delays may occur due to manufacturing or shipping constraints.

3. Shipping and Delivery

3.1. We strive to process and dispatch orders promptly. Shipping times may vary depending on your location and the shipping method chosen during checkout.

3.2. We are not responsible for any delays or failures in delivery caused by events beyond our control, such as natural disasters, postal strikes, customs delays, or incorrect shipping information provided by the customer.

4. Order Cancellation

4.1. You can cancel your order before it is processed and shipped. Once an order has been shipped, it cannot be canceled. Customized items are not eligible for cancellation.

4.2. To request a cancellation, contact our customer service team with your order number and reason for cancellation. If your order meets the cancellation criteria, we'll process the cancellation and issue a full refund using the original payment method.

4.3. Refunds may take several business days to reflect in your account. We may offer a store credit option in some cases. 

5. Shipping and Delivery

5.1. We strive to process and dispatch orders promptly. Shipping times may vary depending on your location and the shipping method chosen during checkout.

5.2. We are not responsible for any delays or failures in delivery caused by events beyond our control, such as natural disasters, postal strikes, customs delays, or incorrect shipping information provided by the customer.

5.3. Upon delivery, please inspect the products for any damage or defects. If you believe the products are damaged or faulty, please contact our customer service within 30 days from the date of delivery.

6. Refunds and Returns

6.1. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a refund, return or exchange within 30 days from the date of delivery, subject to the conditions outlined in this policy.

6.2. To be eligible for a refund, return or exchange, the product must be unused, undamaged, and in its original packaging. You may be required to provide proof of purchase.

6.3. Goods are classified as faulty/defect if they are received in damaged condition, or where a manufacturing defect is noticeable on the items. Where possible, we will offer a replacement as compensation. Please be aware that we can only replace it for the same item once per order, subject to availability. You will receive a full refund if the item cannot be replaced. Replacement will be shipped via your original shipping method.

6.4. The following situations are generally not eligible for refund, return or exchange:

  • Change of mind or dissatisfaction with the product that is not due to a defect or discrepancy with the product's specifications.
  • Damage caused by misuse, neglect, or failure to follow the provided instructions or recommendations.
  • Products marked as non-refundable, final sale, or clearance items.
  • Any fees for shipping, handling, or other non-refundable charges.

6.5. Refunds will be issued to the original payment method used for the purchase. Please note that shipping and handling charges are non-refundable, and you will be responsible for the return shipping costs unless the product is faulty or damaged.

6.6. To initiate a refund, return or exchange, please contact our customer service. We will guide you through the process and provide instructions for your refund, return or exchange request.

6.7. Refund Process

  • Contact our customer service at customer.care@honeycolor.com, providing a detailed description of the issue and any relevant documentation (e.g., photos, videos).
  • Our team will review your request and respond within 1-2 working days with instructions on how to proceed.
  • If your refund request is approved, you will be required to return the product (if applicable) following the provided instructions. The customer is responsible for return shipping costs unless the refund is due to a product defect or an error on our part.
  • Upon receipt and inspection of the returned product (if applicable), we will process the refund within [number of business days]. The refund will be issued to the original payment method unless otherwise agreed upon.

6.8. Late or Missing Refunds

If you haven't received a refund after being notified of its approval, please take the following steps:

  • Check your bank account or credit card statement to ensure the refund has not been processed.
  • Contact your bank or credit card company, as it may take some time for the refund to be posted to your account.
  • If you have completed the above steps and still have not received your refund, please contact our customer service for assistance.