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Terms and Refund Policy
Last updated: 17 March 2023
Thank you for shopping at Honeycolor.com. These Terms and Refund Policy govern your use of our website and outline the terms and conditions for making purchases, as well as our refund policy. By accessing or using our website, you agree to be bound by these terms and conditions.
1. Payment
1.1. We accept payments through secure payment methods, all payments will be processed in the currency specified during the checkout process.
1.2. By providing your payment information, you represent and warrant that you are authorized to use the payment method and that the information provided is accurate, complete, and current. You agree to promptly update your account and payment information, if necessary.
2. Orders
2.1. All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion for any reason, including but not limited to product availability, errors in pricing or product information, or fraudulent activity.
2.2. Once you place an order, you will receive an order confirmation email with details of your purchase. This email is an acknowledgment of receipt and does not constitute acceptance of your order. Acceptance of your order will occur when we dispatch the products to you.
3. Shipping and Delivery
3.1. We strive to process and dispatch orders promptly. Shipping times may vary depending on your location and the shipping method chosen during checkout.
3.2. We are not responsible for any delays or failures in delivery caused by events beyond our control, such as natural disasters, postal strikes, customs delays, or incorrect shipping information provided by the customer.
4. Order Cancellation
4.1. You can cancel your order before it is processed and shipped. Once an order has been shipped, it cannot be canceled. Customized items are not eligible for cancellation.
4.2. To request a cancellation, contact our customer service team with your order number and reason for cancellation. If your order meets the cancellation criteria, we'll process the cancellation and issue a full refund using the original payment method.
4.3. Refunds may take several business days to reflect in your account. We may offer a store credit option in some cases.
5. Shipping and Delivery
5.1. We strive to process and dispatch orders promptly. Shipping times may vary depending on your location and the shipping method chosen during checkout.
5.2. We are not responsible for any delays or failures in delivery caused by events beyond our control, such as natural disasters, postal strikes, customs delays, or incorrect shipping information provided by the customer.
5.3. Upon delivery, please inspect the products for any damage or defects. If you believe the products are damaged or faulty, please contact our customer service within 15 days from the date of delivery.
6. Refunds and Returns
6.1. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a refund, return or exchange within 15 days from the date of delivery, subject to the conditions outlined in this policy.
6.2. To be eligible for a refund, return or exchange, the product must be unused, undamaged, and in its original packaging. You may be required to provide proof of purchase.
6.3. The following situations are generally not eligible for refund, return or exchange:
6.4. Refunds will be issued to the original payment method used for the purchase. Please note that shipping and handling charges are non-refundable, and you will be responsible for the return shipping costs unless the product is faulty or damaged.
6.5. To initiate a refund, return or exchange, please contact our customer service. We will guide you through the process and provide instructions for your refund, return or exchange request.
6.6. Refund Process
6.7. Late or Missing Refunds
If you haven't received a refund after being notified of its approval, please take the following steps:
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