Double-check your email and password. If you still can’t log in, try resetting your password. If the problem persists, reach out to our customer care team with your registered email for further help.

Click “Forgot password?” on the login page and follow the instructions to reset your password. If you don’t receive the reset email, check your spam folder or contact us for assistance.

Please contact our customer care team with your current account email and the new email you’d like to use. We’ll help you update it securely.

Yes, we ship worldwide. Delivery times and fees vary by country and shipping method selected at checkout.

Yes, you can check out as a guest. However, we recommend creating an account so you can track your orders, save your shipping details, and most importantly, start earning points for discounts through our rewards program.

You will receive a order confirmation email with your order details shortly after successfully checkout with payment. If you don’t see it in your inbox, check your spam or promotions folder. Reach out to us if you need assistance.

You can request an address change if your order hasn’t been processed yet. Once your order status changed to shipped, the address can’t be changed. Please contact us as soon as possible.

Orders are typically processed within 24 hours. Delivery time depends on the shipping method and your location —standard shipping usually takes 12–15 working days, while express options arrive faster usually within 3-5 working days. You'll receive a tracking link in the email once your order ships.