Neo My Own Glow Violet

Orders are processed and dispatched within 24 hours in normal business days (Mon-Fri). The delivery time thereafter depends on the shipping method chosen and the destination address.

Please note that this processing time can be affected if an item in your order is out of stock. In such cases, there could be additional delays while we reach out to you to figure out what to do next.

Yes, you will! We offer a guaranteed delivery service to ensure that your order reaches you.

In the rare event that your shipment goes missing, we will reship the items to you at no additional cost. Shop with peace of mind knowing that we have got you covered.

Once your order is shipped, you will receive a tracking number via email which you can use to track your order on our website or directly with the carrier.

If you are having problem in tracking your shipment, please contact us for assistance.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We apologize for the inconvenience.

Please contact our customer service within 7 days of receiving your order to arrange for a replacement or refund.

Your satisfaction is important to us, and we're happy to assist you in any way we can.