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Return Policy

Return & Exchange Policy

At HoneyColor, we want you to love your purchase. If for any reason you are not satisfied, we’re here to help. Please review our return and exchange policy below to ensure a smooth process.

Eligibility for Returns & Exchanges

  1. Timeframe: Returns and exchanges are accepted within 30 days of receiving your order.
  2. Condition:
    • Items must be unopened, unused, and in their original packaging with all seals intact.
    • Opened or used items are not eligible for returns due to hygiene and safety concerns.
  3. Proof of Purchase: A valid receipt or order confirmation is required.

Non-Returnable Items

We do not accept returns for:

  • Opened or used colored contact lenses.
  • Items purchased during final sale promotions.
  • Gift cards or promotional items.

Return Process

  1. Contact Us: Email our Customer Service team at customer.care@honeycolor.com with:

    • Your order number.
    • A brief description of the reason for the return or exchange.
    • Photos of the item (if applicable).

  2. Approval: Once your return is approved, you will receive instructions on how to ship the item back to us.

  3. Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service to ensure safe delivery.

Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 3-5 business days.

Exchanges

  • Exchanges are available for unopened and unused items.
  • If you wish to exchange for a different item, you may need to cover the price difference or receive a refund for the balance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at customer.care@honeycolor.com. We’ll arrange for a replacement or a full refund, including return shipping costs.

Cancellations

Orders can be canceled within 24 hours of placement if they have not been shipped. Please contact us promptly for assistance.

Contact Us

For any questions or concerns, feel free to reach out to our friendly team at [your email] or visit our Contact Us page.